Quality Management System for Healthcare Industry
Improved healthcare has become a vital and crucial concern and many hospital managers are working to improve the healthcare quality. The pressure for quality improvement from govern- ment and insurance organizations, increasing competition in the healthcare market, enhanced customer positions and increasing awareness about patient safety make the health systems’ and institutions’ working more complex, which has led to adopting Hospital Quality Management Systems.
QMS is a cutting-edge solution for healthcare organizations for achieving the safest patient care. This powerful tool helps the healthcare quality professionals to implement and streamline the Quality Management processes and procedures in the organization. HQMS is a web-based user-friendly system With a simple process flow that enables anyone With a minimum level of training can use the application. It helps to eliminate the tedious paperwork and thereby gives more opportunities for the healthcare professionals to focus on providing high quality services to the patients.
EVENTS (INCIDENTS & COMPLAINTS) MANAGEMENT
Salient Features:
- Report the Events anonymously
- Email notification for the reported and assigned events
- Categorization and prioritization of events
- Can track the status of reported events
- Record and manage all the information you need inquests from start to finish
- Data integration to reduce tedious, error-prone data entry
- Various analysis templates
- Mapping of the equipment link to an event
- Monitoring of the corrective actions
- Simple unique online form to report the events (incidents/near-misses/complaints
TASK MANAGEMENT
Salient Features:
- Categorization of tasks
- Alerts to manage time and meet the deadlines
- Integrated with incident and risk register
- Real time notifications
- Option to prioritize the tasks
RISK MANAGEMENT
Salient Features:
- Capture information such as risk domain, risk owners, location of the risk, and its impact
- Link incidents, complaints or near misses into your risk register to improve prioritization of actions
- Alerts to manage time and meet the deadlines for risk owners
- Priorities the risks to your organization’s objectives and put in place action plans for improvement
- Risk matrix grid with tip tool for standardize risk assessment by rating events according to its level of likelihood
- Reports and analytics
DASHBOARD
Salient Features:
- Trending reports can be generated for different time period
FEEDBACK MANAGEMENT
Salient Features:
- Users can create “N” number of feedback questionnaires
- Real-time analytics and exhaustive reporting
- Tracking the trend of patient unsatisfactory levels
- Easy to access the impact of new interventions
- User-friendly digital feedback forms
ASSET MANAGEMENT
Salient Features:
- Categorization of the assets
- mprove efficiency by understanding equipment utilization
- Maintenance Notifications
- Label Printing
- Easy tracking of asset details such as purchase, supplier, service providers etc.
- Log movements of the assets
- Budgeting for the future
- Easy documentation of maintenance and down time records
- Auto scheduling of preventive maintenance
DOCUMENT MANAGEMENT
Salient Features:
- Easy access
- Alert for expiry and revision
- Online review and approval of the documents
- Capturing user acknowledgment automatically upon reading documents
- Documentation control
- Categorization of document
- Global search filter to identify the documents easily
KPI MANAGEMENT
Salient Features:
- Auto generated graphs & trend charts
- Real time KPI data collection
- Intuitive user interface
- Define “N” number of KPI profiles as per organization requirements
- Online data review and approval process
- Compliance to standards
- Standardized template for KPI profile
TRAINING MANAGEMENT
Salient Features:
- Online training calendar
- Online training evaluation
- Online scheduling
- Training feedback
- Online nomination
- Digital training certificate
